Part I.    General Information

Q1.   How many vehicles are in your fleet?

Q2.   Approximately what is the percentage of each type of vehicle
         in your fleet?

         % Cars
         % Minivans
         % Full-size vans
         % Pickup trucks
         % Sport/Utility
         % Heavy-Duty (on-road)
         % Heavy-Duty (off-road)
         % Other (not listed above)

 Q3.   Please check the primary fleet category that applies to your fleet:

       Business
         Government
         Utility (non-government)
 

Q4.   Please fill in the appropriate percentages regarding your
         fleet composition. total should add to 100%.

       % Company-Owned
       % Company-Leased
       % Employee-Provided

Q5. Do you perform in-house fleet vehicle maintenance and repair?

         YES          NO

Q6. Do you have a preventive maintenance program?

         YES          NO

Q7. If you have a preventive maintenance program, please indicate
         the type of program.

         Program is managed in-house
         Program is managed by leasing company
         Program is managed by other third-party provider

Q8. What are the preventive maintenance intervals for passenger cars,
       light-duty trucks and SUVs in your fleet?

       MILES           MONTHS
       KILOMETERS (Canada fleets only)

Q9. Where are the majority of your vehicles serviced?

         In-house garage
         Leasing company facility
         National service account facility
         Local/independent service garage
         Local new car dealership
         Driver selects service facility
         Other (please list below)
              
              

Q10. Do you purchase factory extended service warranties when
         purchasing new vehicles?

         YES          NO

Q11. If you purchase factory extended warranties, have they generally
         been worth the added expense?

         YES          NO

 Part III.    In-House Fleet Maintenance

           This survey section is intended only for fleets with
           in-house maintenance and repair facilities.

Q12. How much of your vehicle maintenance and repair work is performed in-house, and how much is outsourced? Total should equal 100%

         PERCENT IS PERFORMED IN-HOUSE

         PERCENT IS PERFORMED OUT-OF-HOUSE

Q13. Approximately how many vehicles per month are serviced in-house?

         VEHICLES PER MONTH

Q14. How many in-house mechanics does your fleet employ?

         Full-Time Mechanics (all skill levels, incl. apprentice)

         Part-Time Mechanics (all skill levels, incl. apprentice)

Q15. What is your vehicle-to-mechanic ratio?  Please enter actual numbers, as applicable, in the boxes below.

        For all vehicles:
       Vehicles Per  Mechanics

        For passenger cars and vans:
       Vehicles Per  Mechanics

        For light-duty trucks and SUVs:
       Vehicles Per  Mechanics

        For medium-duty and heavy-duty trucks:
       Vehicles Per  Mechanics

Q16. Please indicate the average gross weekly salary paid to mechanics at the following grade levels (do not include overtime):

       Grade 1 (changing oil, tire repairs, changing belts, etc.)
       U.S. Dollars Per Week

       Grade 2 (brakes, exhaust, suspension, etc.)
       U.S. Dollars Per Week

       Grade 3 (tune-ups, engine performance, body work, etc.)
       U.S. Dollars Per Week

       Grade 4 (transmission rebuilding, engine overhaul, etc.)
       U.S. Dollars Per Week

Q17. What is the average number of years your mechanics have worked at your in-house repair facility?

         YEARS

Q18. What repairs are performed by your in-house mechanics? Check all that apply.

         Engine oil changes and/or transmission fluid changes
         Minor engine repair (starter, alternator, water pump)
         Major engine repair/overhaul (heads, oil pump, bearings, etc)
         Engine fuel, ignition and electronic systems
         Transmission overhaul
         Heating and air conditioning repairs
         Exhaust repairs and replacements
         Brakes
         Steering and suspension repairs
         Wheel alignment
         Cooling system flush-and-fill
         Body work and painting
         Refurbishing
         Welding
         Radiator repair and/or replacement
         Reimbursable warranty work
         Other (please specify below)
            
            

Q19. What repairs are outsourced to out-of-house repair facilities? Check all that apply.

         Engine oil changes and/or transmission fluid changes
         Minor engine repair (starter, alternator, water pump)
         Major engine repair/overhaul (heads, oil pump, bearings, etc)
         Engine fuel, ignition and electronic systems
         Transmission overhaul
         Heating and air conditioning repairs
         Exhaust repairs and replacements
         Brakes
         Steering and suspension repairs
         Wheel alignment
         Cooling system flush-and-fill
         Body work and painting
         Refurbishing
         Welding
         Radiator repair and/or replacement
         Reimbursable warranty work
         Other (please specify below)