Part I.    General Information

Q1.   How many vehicles are in your fleet?

Q2.   Approximately what is the percentage of each type of vehicle
         in your fleet?

         % Cars
         % Minivans
         % Full-size vans
         % Pickup trucks
         % Sport/Utility
         % Heavy-Duty (on-road)
         % Heavy-Duty (off-road)
         % Other (not listed above)

 Q3.   Please check the primary fleet category that applies to your fleet:

       Business
         Government
         Utility (non-government)

Q4.   During the past year, have you made any significant changes to your fleet operation or fleet policy?

         YES      NO

Q5.   If you answered “YES” to Q4, what was the major reason for the change? Please select only one answer.

         Change in corporate or departmental management strategy
         To reduce and/or control costs
         To comply with tax legislation
         To comply with environmental legislation
         To expand or limit employee benefits
         To control insurance costs
         To ease administrative burden
         To optimize capital investment
         Other (please describe below)
            

Q6. Please rate the following fleet management objectives in terms of importance to you and your fleet operation.

         Driver satisfaction
         Most important
         Very important
         Average importance
         Below-average importance
         Unimportant

         Administrative ease
         Most important
         Very important
         Average importance
         Below-average importance
         Unimportant

         Fringe benefit value
         Most important
         Very important
         Average importance
         Below-average importance
         Unimportant

         Cost efficiency
         Most important
         Very important
         Average importance
         Below-average importance
         Unimportant

         Corporate image
         Most important
         Very important
         Average importance
         Below-average importance
         Unimportant

Q7.   Please indicate your TOP FIVE concerns affecting your fleet operation:

         Rising vehicle prices
         Rising repair and maintenance costs
         Rising fuel prices
         Unpredictable fuel prices
         Resale market for used vehicles
         Neglect/driver abuse of fleet vehicles
         Alternative fuel regulations and compliance
         Cutbacks in fleet operating budget
         Cutbacks in fleet manager authority
         Shoddy vehicle construction
         Privatization (of government fleets)
         Loss of control attributable to outsourcing
         :Other (please specify below)
            

Q8. Do you believe the following statements are true or false?

   :T   F Vehicle replacment parts are overpriced
   :T   F Fuel prices will increase over the next year
   :T   F Company assigns vehicles to people who shouldn’t have them
   :T   F Auto auctions offer the best resale value for used vehicles
   :T   F Domestic cars hold up better than imports
   :T   F Vehicles are more reliable than they were 10 years ago
   :T   F Most vehicle breakdowns result from poor maintenance
   :T   F Most vehicle breakdowns result from driver abuse
   :T   F Most vehicle breakdowns result from driver neglect
   :T   F Most vehicle breakdowns result from poor construction
   :T   F Most vehicle breakdowns result from poor design

Q9.   Indicate the GREATEST problem you are facing today as a fleet manager. Please choose only one answer.

:        Vehicle selection
         Vehicle pricing
         Vehicle disposal
         Vehicle maintenance
         Driver morale
         Operating costs (fuel, oil, tires, maintenance)
         Insurance costs
         Financing costs
         Government regulations and compliance issues
         :Other (please specify below)
            

Q10. What features would you like to see designed into the ideal passenger car or light-duty truck? Please describe below.